Hemtattva (“we” and “us”) is the operator of (www.hemtattva.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Shipping Costs
We offer free shipping on all orders.
2. Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of order.
We take steps to ensure shipment delays will be kept to a minimum.
3. Change Of Delivery Address
Under some instances, we may be able to accomodate change of address requests any time before the order has been dispatched.
Hemtattva will ship to pincodes using postal services only.
5. Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
6. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
7. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
8. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org